Your cart
There are no more items in your cart
Was my purchase successful?
Make sure that the purchase has been successfully completed in the 'My tickets' section that you will find by accessing your Account. We will send you two e-mails, one of them with the proof of purchase and another one with the Tickets in PDF to print them or download them to your cell phone. The sending of this email is immediate, however, the reception time also depends on how the destination server processes the email; if after 10 minutes you have not received it, please check your Spam folder (or Promotions folder if you have a Gmail account). If you do not receive this email, you can download your tickets from your account. If you do not receive this email and the tickets are not in your account, it is likely that your payment did not go through or that you have misspelled your email, in these cases it is recommended that you send us an email to verify your purchase.
Do the tickets physically arrive at my home address?
No, the tickets are only sent to the email address you registered in your account and you can also download them in the 'My Tickets' area.
I did not receive an email with my tickets
You can always log in to your profile and download your tickets from the 'MY TICKETS' area.
I made a mistake when registering and bought the tickets.
If you made a mistake when registering your email, enter the user area and download the tickets. In the 'Information' option you can update correctly the email and/or change your password, you can also contact us via email or chat to modify your data.
I can't remember my password and I haven't received the email to reset it.
Contact our team via email or chat to reset it.
Why am I being asked for my personal information?
Our goal is to offer you a personalized and agile shopping experience. In addition, this way we can inform you of any changes in your purchase or in the event and of any improvements, offers and discounts that may be of interest to you. Rest assured, at RMP TIME we take special care in the protection of your data. Find out in detail what we do with your data and what your rights are in our web section Data Protection Policy.
Check your purchase history
Check the details of your purchases whenever you want, from the MY ACCOUNT section at the top right of our home page.
Cancellations and changes
At RMP TIME we offer you a comfortable, fast and safe way to buy tickets, acting as distributors and intermediaries between our clients and the promoters we work with. No refunds or returns are allowed, according to what is stipulated in our Terms and Conditions,; if you have made a mistake in your purchase, bought more tickets than you wanted, bought tickets for the wrong event, etc, you must contact us within 24 hrs after your purchase, after that period of time we will not be able to assist you.
How long do I have to request my tickets to be cancelled and added as a balance to my Mr Nice VIP wallet?
If you will not be able or could not attend the event and you wish to add the amount you invested in your tickets as a balance to your Wallet, you can contact us by email prior to the event and the time limit to make the request is 72 hours after the start time of the event, after that time we will not be able to help you. We will verify that your tickets have not been scanned and that everything in your account is correct. This balance may take up to 1 month to be reflected in your account, you will receive a confirmation email when it is activated.
A customer service desk will be set up at each event where we will be happy to assist you if you have any problems or questions regarding your ticket.
Management fees and commission
Management, service and distribution expenses are all the service provided by the platform to users to locate tickets, receive service and allow transactions. In case of changes or returns, the amount will not be refunded as they are independent operations.
Where can I see my wallet balance?
In the upper right part of your user account, you will find the available balance in your wallet in a green rectangle.
TICKET PURCHASE
How can I recognize the charge for the tickets?
The charge should appear on your bank statement as TICKET ZAMNA MRNICEVIP
I can't buy tickets
Try to use a digital card and make your purchase from a secure browser. secure browser, make sure that your card has 3D Secure, that your zip code matches your card your zip code matches the one on your card and that you typed in the correct CVC CORRECTLY. Your card must comply with the filters for secure online purchases and if it is rejected if it is declined you should choose another card or payment method, such as cryptocurrencies. cryptocurrencies.
What happens if I am the holder of the purchase and I am not going to the concert?
It will not be necessary to prove your identity. The QR Code and REFERENCE of each ticket are unique, so the person carrying it will be able to enter without proving to be the ticket holder. Make sure you do not share your ticket with anyone or on social networks to avoid misuse.
If I have credit in my Wallet account from past events, how can I use it to purchase new tickets?
Select the ticket you want and add it to the cart, follow the steps as a normal purchase, at checkout select PAY WITH WALLET and that will be deducted from your balance. If the ticket you wish to purchase is higher than the amount you have, you must first add balance to your wallet before the purchase in your profile settings 'My wallet'.
How do I add balance to my wallet?
In the MY ACCOUNT section, go to the 'MY WALLET' option and there you will find the 'ADD BALANCE' section, select the amount, add it and pay by card or cryptocurrency.
What is the difference between the general ticket and the VIP ticket?
The general ticket includes only the entrance to the event. The VIP ticket includes preferential entrance (one lane for faster access), separate restrooms and lounge area with the option to purchase bottle service in addition to access to the general area. None of these tickets include access to the table area.
I bought a general admission ticket but I want a VIP ticket, how can I upgrade?
Please purchase the VIP ticket you want and then contact us with your purchase reference to make the refund of the first purchase.
I bought a VIP ticket but I want a general admission ticket, can I downgrade?
Please buy the ticket you want and then contact us with your purchase reference to make the refund of the first purchase. For DOWNGRADES we do not refund the handling fee.
How can I book a table?
For everything related to tables and backstage, please contact [email protected] mentioning the event of your interest and the number of people coming with you, and they will contact you.
What if my card was declined?
It is likely that you are not using a card with 3D Secure or that you typed the CVC incorrectly, try another payment method.
In my mobile banking the charge appears on my card but I didn’t receive my tickets.
If you did not receive the confirmation of your card purchase, it is likely that there was an error with your payment and your purchase was not successful, either because your card did not comply with the 3D Secure security filter or because you typed your CVC incorrectly. On some cards such as NU or Banco Azteca the charge may appear for a few days on your bank statement and then disappear. Try to make your purchase with another payment method.
Can I resell my ticket?
If you will not be attending, you can give or sell your ticket to another person without the need to request a name change, you only need to send that person your PDF file and with that he/she will be able to access. Remember that once you have sent it, you will no longer be able to use it because the other person will enter with the QR and in access control only 1 ticket can be valid. Do not share the photo of your ticket on social networks, as there may be a misuse of your information.
Can I buy a ticket on resale?
From Mr Nice VIP and Zamna we do not support and are not responsible for the resale and invalidity of tickets derived from it. We always recommend buying from our website and only from official authorized sellers that Zamna publishes on their social networks. Let's avoid fraud.
What time does access to the events start?
Generally, gates open at 10pm, unless the lineup is very extensive; we suggest you always check the festival's social networks on the day of the event to locate the schedule or any changes.
What happens if I have a problem locating my ticket on the day of the event?
Remember that the event takes place in the middle of the jungle and it is very likely that you will not have data or WiFi at the venue, so it is very important that you download your ticket in good quality in advance. If you don't find it in your inbox, check in SPAM or PROMOTIONS, otherwise, you can log in to your account and download them from your user area. If you have difficulty finding your account or do not remember your purchase email, you can contact us prior to the event or come directly to receive support at the customer service tent we have at the festival.
What time does access close?
The customer service desk, box office and access closes at 3am, we suggest you arrive early to avoid problems to enter.
ZAMNA MULTIPASS / FULL PASS
I already bought my Multipass/Full Pass, how can I redeem it?
Check the redemption instructions by clicking here and make sure you add the reference and the number of tickets correctly.
How do I know which parties I can exchange my Multipass or Full Pass for?
You can exchange your Multipass for ALL available events in the 'Exchange Multipass' tab. With the Multipass the limit is 3 redemptions and with the Full Pass the limit is 17.
What if I could not write all the numbers of my Multipass reference?
You only need to write THE LETTERS of your Multipass / Full Pass reference.
How do I know if my redemption was successful?
After exchanging, your order is put on hold; you will receive an email once the system reviews it and confirms if the exchange was correct or incorrect. The time can vary from 24 to 48 hours.
What does 'Awaiting payment by check' mean and why does my redemption say $0.03, should I pay something else?
It means that your order is under review and awaiting validation by our team. No additional payment is required. You will receive a response to your request 24-48 hours after requesting the redemption and the order will go to 'Payment Accepted' if it was correct or 'Cancelled' if the request was incorrect.
Until when can I redeem my Multipass or Full Pass?
The limit for redemption is 72 to 48 hours before the event, unless the tickets available for Multipass redemption for a specific event are SOLD OUT.
Can 1 Multipass be used for 3 people to enter the same event?
Yes, there can be 3 redemptions for you to attend 3 parties, 3 redemptions for you to go with 2 friends to the same party or as you wish to redeem them.
I exchanged and only received 1 ticket, does that ticket cover all 3 people?
No, the tickets are individual. If you want to redeem for 3 people, you must have 3 tickets.
I selected 2 exchanges and I only needed one, how do I cancel it?
Please contact our team via chat or email.
Can I modify the exchanges I made?
Yes, please contact our team via chat or email.
SPECIAL CASES
IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT US THROUGH OUR CHAT OR EMAIL [email protected] - WE ARE HERE TO HELP YOU.